Cancellation Policy

At Sofa In Store, we understand that circumstances can change, and you may need to cancel or modify your order. To provide flexibility and convenience, we have established the following cancellation policy:

Cancellation Window

You can cancel your order up to 48 hours before the scheduled delivery date without incurring any charges. This allows you ample time to make adjustments to your plans.

Order Modifications

If you wish to modify your order, such as changing the product or delivery details, please contact us as soon as possible. If the desired replacement product is available in our stock, we will be happy to accommodate your request at any time prior to the delivery date. However, if the replacement product is not available, we will schedule a new delivery date for you accordingly.

How to Cancel or Modify Your Order

To cancel or modify your order, please reach out to our customer support team:

Email: sales@sofainstore.co.uk

When contacting us, please provide your order number and specific details regarding the cancellation or modification.

Important Note

Please note that cancellations or modifications requested less than 48 hours before the scheduled delivery date may be subject to additional charges. We strive to accommodate all requests and ensure a smooth experience for our customers.