Introduction

Welcome to Sofa in Store. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website (https://www.sofainstore.co.uk) or make a purchase. By using our website, you agree to the terms of this policy.

Information We Collect

Personal Information

We collect personal information when you interact with our website, such as when you make a purchase, register an account, or subscribe to our newsletter. This information may include:

• Name
• Email Address
• Shipping Address
• Phone Number
• Payment Information (via Shopify Payments, Klarna, Clearpay, PayPal)

Non-Personal Information

We also collect non-personal information, including browsing behavior, device information, and IP addresses, to improve our services and provide a better user experience.

How We Use Your Information

Your personal data is used to:

• Process and fulfill your orders
• Provide customer service and respond to your inquiries
• Send promotional emails or newsletters (you can opt-out at any time)
• Improve the functionality of our website
• Analyze user behavior for marketing and service improvements

Cookies and Tracking Technologies

We use cookies and tracking technologies to enhance your experience on our website. These include:

• Google Analytics: Helps us understand how visitors interact with our website. Learn more.
• Facebook Pixels: Helps us analyze the effectiveness of our Facebook advertising campaigns. Learn more.
• Other cookies for functionality and user preferences.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may impact your user experience.

Data Sharing and Third Parties

We do not sell or share your personal data with third parties except for the following purposes:

• Payment Processors: Shopify Payments, Klarna, Clearpay, PayPal process your payments securely.
• Delivery Services: We share your data with couriers to ensure timely delivery of your orders.
• Marketing & Analytics: We share data with trusted third-party services like Google Analytics and Facebook Pixels to improve marketing efforts.

All third parties we share data with are required to adhere to privacy standards that protect your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You can request deletion of your data at any time by contacting us at sales@sofainstore.co.uk.

Your Rights

Under the UK General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Access your data
• Correct any inaccurate information
• Request deletion of your data
• Request restriction of processing

If you wish to exercise any of these rights, please contact us at sales@sofainstore.co.uk.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will delete such information.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with the updated revision date. Please review this policy periodically for updates.

International Data Transfers

Your data may be transferred and processed in countries outside the UK and European Economic Area (EEA) where our third-party service providers are located. We ensure that any transfers comply with applicable data protection laws and offer adequate protection for your data.

Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us:

Email: sales@sofainstore.co.uk

Address: 20 Wenlock Road, London, N1 7GU, United Kingdom