Complaints

We value your feedback and are committed to resolving any issues you may have with our products or services. Please provide as much detail as possible to help us address your concerns promptly.

How to Submit a Complaint

To submit a complaint, please use the form below or contact us directly:

• Email: support@sofa-instore.co.uk

Ensure you include your order number, a clear description of the issue, and any supporting photos or videos to assist us in resolving your complaint efficiently.

Complaint Form

Our Commitment

We are dedicated to resolving your concerns promptly and effectively. Our team will review your complaint and contact you within 3-5 business days to discuss the next steps.

If you prefer, you can also submit your complaint through Resolver, an independent issue-resolution tool that simplifies the complaint process.