Frequently Asked Questions

Find answers to all your questions about our sofas, delivery, returns, and more.

1. What types of sofas do you offer?

At Sofa In Store, we offer a wide range of sofas to suit different preferences and needs. Our collection includes sectional sofas, corner sofas, fabric sofas, leather sofas, recliners, and sofa beds, with budget, mid-range, and premium options for every home.

2. Do you offer leather sofas?

Yes! We offer a diverse selection of leather sofas in various styles and colors. From classic to modern designs, we have leather options to suit every taste, including premium genuine leather and budget-friendly faux leather choices.

3. What is your delivery process?

We offer reliable and fast delivery across the UK. Once your order is confirmed, we will arrange for delivery within the estimated timeframe. Our team ensures that your sofa arrives safely and in perfect condition. We also offer assembly services to make sure your new sofa is set up correctly.

4. How can I track my order?

You will receive an email notification with tracking details once your order is dispatched. You can use the tracking link provided in the email to monitor your order's progress and estimated delivery time.

5. Can I return my sofa?

Yes, we offer a hassle-free return policy within 14 days of receiving your sofa. If you're not happy with your purchase, you can return it as long as it's in its original condition. For more details, refer to our Returns & Refunds Policy.

6. What is your price range for sofas?

We offer sofas at different price points to fit various budgets. Our collection includes budget-friendly sofas starting at £300, mid-range options between £500 - £1000, and premium high-end designs starting from £1000. Find a high-quality sofa that matches your style and budget.

7. Are your sofas made from high-quality materials?

Absolutely! Our sofas are crafted from premium materials, including durable fabrics and long-lasting leathers. Each piece is built for comfort, longevity, and attention to detail.

8. Do you offer assembly services?

Yes, we offer professional sofa assembly services to make sure your new purchase is set up perfectly in your home. Our team will ensure everything is assembled and ready for use.

9. Are you based in the UK?

Yes, Sofa In Store is based in Greater London. We offer delivery services to the entire UK, providing high-quality sofas to customers across the country.

10. How do I contact you?

You can contact us by email at sales@sofainstore.co.uk. For in-person inquiries, our registered office is located at 20 Wenlock Road, London, N1 7GU.

11. Do you offer warranties on your sofas?

Yes, all our sofas come with a manufacturer's warranty covering defects in materials or workmanship. The warranty length varies depending on the product. For more information, visit our Warranty Policy.

12. Can I get a custom sofa?

We offer various fabric and leather options to customize your sofa. Whether you're looking for a specific size, color, or material, we can help you create a personalized sofa to fit your home perfectly.

13. Do you offer any discounts or promotions?

Yes! We regularly offer discounts and promotions throughout the year. To stay updated on our special offers and seasonal sales, sign up for our newsletter or follow us on social media.

14. Are there any hidden fees during checkout?

No, we ensure transparency in pricing. The price you see at checkout is the final price, including delivery and assembly (if applicable). There are no hidden fees, ensuring a clear and hassle-free purchase process.

15. What if I have an issue with my sofa after delivery?

If you encounter any issues with your sofa post-delivery, please contact us immediately. Our team is committed to resolving any problems and ensuring your satisfaction. Whether it's a defect or maintenance inquiry, we’re here to assist you.